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This store has earned the following certifications.
Madinog Queen / madinog 14 inch queen
The hybrid queen size mattress at Dourxi is designed with individual pocket springs and a nine-layer structure. Each spring operates independently, significantly minimizing motion noise from your partner during sleep. This ensures you enjoy ultra-quiet, peaceful slumber.
High-density resilience foam is used to fit and support your body perfectly, offering unparalleled pressure relief. Meanwhile, the individual pocket spring system provides robust support to every part of your body—feet, legs, hips, waist, shoulders, neck, and head. This ensures comprehensive vertebral care.
Dourxi mattresses are recognized and certified by CertiPUR-US and OEKO-TEX, ensuring they are free from harmful chemicals for your comfort and safety. The foam layer contains flame-retardant cotton, meeting the U.S. Consumer Product Safety Commission’s 16 CFR 1633 flame-retardant standard.
Crafted from high-quality imitation tencel fabric, our queen mattress boasts a smooth and luxurious feel. Our professional 28-needle weaving technology enhances durability and ensures a superior sleeping experience.
Our mattresses are vacuum-compressed using professional machinery, making them easy to transport and carry to your bedroom. Simply open the bag and wait 48-72 hours to enjoy your new mattress fully. We offer a 10-year limited warranty for your peace of mind.
For optimal comfort, we recommend regularly turning the mattress. Rotate it up-down or head-to-tail direction every two weeks initially, and every three months thereafter.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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